At Opal Hikes, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with hassle-free returns and refunds.

1. Eligibility for Returns

  • You can request a return within 7 days of receiving your order.
  • Items must be:
    ✔️ Unused and in original, sellable condition.
    ✔️ In their original packaging, including tags, labels, manuals, and accessories.
    ✔️ Accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items

The following products are non-returnable unless defective or damaged upon arrival:

  • Items marked as Final Sale or Clearance.
  • Customized or personalized products.
  • Items damaged due to misuse, improper handling, or accidents.

3. Return Process

  1. Contact Us:
    Email our support team at [email protected]
  2. Provide Details:
    Share your order number, the reason for return, and photos if the item is damaged or defective.
  3. Return Approval:
    Once your return request is reviewed and approved, we will provide instructions for returning the item.
  4. Shipping the Return:
    • You are responsible for return shipping costs unless the product is defective or incorrect.
    • We recommend using a trackable shipping service.

4. Refunds

  • Once your return is received and inspected, we will notify you of the status of your refund.
  • If approved, your refund will be processed within 7-14 business days.
  • Shipping fees are non-refundable, except in cases of damaged or incorrect products.

5. Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect:

  • Contact us within 48 hours of delivery.
  • Provide photos of the damaged packaging and item.
  • We will arrange for a replacement or a full refund, including return shipping costs.

6. Exchanges

We currently do not offer direct product exchanges. If you wish to exchange an item, please return it following our return process and place a new order.

7. Cancellations

Orders can be canceled within 12 hours of placement. After this period, your order will be processed and shipped, and our standard return policy will apply.

8.Contact Us

If you have any questions about our Return & Refund Policy, reach out to our customer support team: [email protected]