Welcome to Opal Hikes. We value customer satisfaction and strive to ensure that every purchase meets your expectations. Please review our Refunds and Return Policy carefully before making a purchase through our website.

Return Eligibility

Customers may request a return within 14 days of receiving their order. To qualify for a return:

  • Items must be unused, unworn, and in their original condition
  • Products must include original packaging, tags, and accessories
  • Proof of purchase or order confirmation must be provided

Items returned after the 14-day return period may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged products caused by customer handling
  • Items missing original packaging or accessories
  • Clearance, discounted, or final sale items
  • Personalized or customized products

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be processed within 7 to 10 business days after inspection
  • Since Opal Hikes operates with Cash on Delivery (COD) only, refunds may be issued through bank transfer or another mutually agreed method
  • Processing times may vary depending on financial institutions or regional procedures

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [email protected] with:

  • Your order number
  • A description of the issue
  • Clear photos of the item received

We will review the issue and arrange a replacement or refund where applicable.

Exchange Policy

Customers may request an exchange within 7 days of receiving their order, subject to product availability. Exchanged items must meet all return eligibility conditions.

Return Shipping

Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure safe return delivery.

Order Cancellation

Orders may only be canceled before shipment confirmation. Once an order has been dispatched, it can no longer be canceled and must follow the return process after delivery.

Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  • Check with your bank or payment provider first
  • Contact your financial institution for processing updates
  • Reach out to us at [email protected] for further assistance

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Opal Hikes
Email: [email protected]